Where are you Located?
- Our warehouse is based in Miami, FL. All orders ship out from this location.
How do I place an order?
- All orders are by the SqFt except for Equipe Ceramic tiles which are sold by the box.
- In the quantity selector, put the amount of SqFt needed to cover the area where the product will be applied. Please note, when it comes to tile it's always better to order more than the square footage measured.
Can I request a sample?
- Yes! Go to the product you want a sample of and click request a sample. Samples are $5.
How do I get Free Shipping?
- All orders over $200 are eligible for free shipping. This does not include large format tile sales.
How are the items packaged?
- Mosaic tile sheets come individually packaged with plastic film to ensure scratch free arrival. These individually packaged sheets are then placed in a box of 9-11 sheets depending on the style. These boxes are then placed in a shipping box with appropriate protection of bubble wrap, shipping peanuts, cardboard, etc. Product is packaged with protection in mind.
- Tile is packaged in boxes from 2-6 pieces depending on the style.
How are the items shipped?
- Tile is shipped via UPS LTL on secured pallets. Prior to arrival, make sure you are capable of receiving pallets.
- Mosaic sheets are shipped via UPS Standard Ground.
What do I do if my order comes damaged?
- Contact us right away at firstname.lastname@example.org if your items become damaged during delivery. Take pictures of the damaged items and we will do our best to replace them.
What if I want to return the items?
- We do accept returns within 14 days of purchase. Please refer to our return policy for more information.
My question is not on here.
- Email us at email@example.com for any additional questions.